MyBond Careers

MyBond is disrupting the rental market and innovating how tenants pay for their rental bonds. "One week only" is MyBond's motto that echoes the company's mission to be the preferred & trusted partner for the renter's property journey. With an ever-growing pool of customers nationwide, MyBond is looking for an experienced collections officer to join the tribe. They will play a vital role in supporting MyBond's growth ambitions and ensuring that customers who do lose part of their bond are supported throughout their repayment journey.

The unique selling proposition of MyBond is a straightforward, simple and easy way to help tenants with their rental bond. As such, there is a massive demand for this service and requires passionate, dedicated and driven specialists that serve new and existing clients and represent this forward-thinking company with pride and professionalism.

To succeed in this role, you will have:

Review current MyBond collection policies and make recommendations on improving the policy aligned with relevant legislation.

Overseeing staff members and ensuring the accurate and timely invoicing of customers.

Setting payment collection goals and targets for the department.

Creating and implementing a strategy to improve the collection of outstanding credit.

Implementing collection policies and procedures to avoid excessive outstanding credit.

Ensuring that the company policy on recoveries is followed and that it is in line with state and federal regulations.

Implementing deadlines for invoicing and payment collection.

Negotiating with customers in cases when non-payment occurs.

Preparing monthly feedback reports on payment collections.

Remaining informed of any legislative procedural training regarding debt collection.

Training and mentoring of staff members in the collections department.

Certificate 4 in Credit Management

Conduct investigations and skip tracing to locate customers

As a critical member of MyBond's tribe, you must be a team player, have a genuine passion for people, and appreciate MyBond's social enterprises and initiatives. Career growth is a certainty, as your success is MyBond's success, and joining MyBond in its start-up to scale-up will ensure you are heard, nurtured and happy.

Interested? Email your Cover Letter and Resume to: careers@mybond.com.au

MyBond is revolutionising the rental bond market and is an Australian owned and operated financial services provider with the goal of empowering people during their rental home journey, by reducing the financial stress load. We help people by providing speed, flexibility and convenience so that they can continue to thrive throughout their moving process.

Key responsibilities include, but are not limited to;

Contribute to the growth of our customer service offering

Triage & respond to customer enquiries via support channels (email, socials & phone)

Action customer service priorities for customers via your personalised dashboard

Accurately understand a customers account status (and escalate where necessary) to ensure accuracy of customer communication

Action hardship requests in accordance with company policy

Proven ability to write & improve process documentation and customer experience improvements

Positively impact team culture

Essential Criteria

Experience in a call centre or customer service within real estate, finance, retail, hospitality, tourism, sales or similar industries

A natural problem solver and solution provider

Excellent communication, negotiation, and conflict resolution skills

Strong empathy, customer service oriented & excellent people skills

Internal stakeholder management

Proactive, self-starter and disciplined

Planning, organising and time-management skills

Decision making and problem solving skills with good judgment and within authority

Strong attention to detail

Demonstrates success at managing high-volume workloads and deadlines

A desire to learn and take on feedback

Must be an Australian Resident and available to work from our office in Sydney CBD on a permanent full-time basis

We offer

Ongoing development and career progression opportunities

Convenient Sydney CBD location, close to all public transport, parking, shops, cafes and dining precinct

A competitive base salary plus annual incentives

Award events and team outings to recognise achievements

Brand new state of the art office with complimentary weekly Yoga & HIIT classes and a stocked kitchen

Facilities available with showers and hair dryers provided

Extensive training and ongoing support provided

Great work culture, working alongside a high achieving, diverse and fun team

Immediate start

Interested? Email your Cover Letter and Resume to: careers@mybond.com.au